Updated 7th September 2020
We use FedEx for the majority of our deliveries. We reserve the right to ship via an alternative method. Rombouts Coffee GB Ltd. currently only delivers within to the UK and The Republic of Ireland.
Standard UK Deliveries
We aim to ship all orders the following working day once the order has been placed, with delivery expected on the third working day following the order. We state 3 - 5 days (working days) on the order confirmation as this enables us to manage any fluctuating demand.
Minimum Order Value: Orders placed must be valued at £20 or above.
Free delivery above £30 (Standard UK Deliveries only*) – Orders below £30 will incur a delivery charge of £4.99.
All deliveries require a signature; please ensure there is someone available to sign for the package as the courier will not leave any parcels otherwise. The courier will attempt delivery three times for business addresses and once for residential addresses. The courier may attempt to leave your goods with a neighbour if possible. If delivery is not possible the courier will leave a card and the customer will be required to arrange the delivery.
* Due to the current Coronavirus situation we have currently suspended signature requirements for our FedEx deliveries.
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*Non-Standard UK & Ireland Deliveries - Updated 7th September 2020
Due to the courier service we use, some Postcode areas, including UK Highlands & Islands and Channel Islands (AB, BT, IM, IV, JE, KA, KW, PA, PH, TR, ZE, HS, GY, FK) are excluded from Free Standard UK Deliveries due to the cost of our FedEx courier service. We do, however, discount this as much as possible and offer Free delivery on orders of £60.00 and over.
Postcode Areas: AB, BT, IV, KA, KW, PA, PH, ZE, HS & FK - Standard Delivery 3-5 Days Charged at £11.99 Inc. VAT for orders up to £59.99. FREE delivery for orders of £60.00 or over.
Postcode Areas: IM, TR21, TR22, TR23, TR24 & TR25 - Standard Delivery 5-10 Days Charged at £21.99 Inc. VAT
Postcode Areas: JE & GY- Standard Delivery 5-10 Days Charged at £24.99 Inc. VAT
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Ireland - Standard Delivery 5- 10 Working Days: £21.99
Delivery to the Republic of Ireland uses our standard delivery service at a flat rate charge of £21.99 Inc. VAT
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Next-Day Courier Delivery UK Mainland Only: Unfortunately we are unable to offer a Next-Day delivery option at this point in time.
At Rombouts we want you to be happy every time you shop with us. We endeavour to deal with your return quickly and efficiently. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected. Please ensure you read the returns policy before contacting us.
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Any questions or suggestions please feel free to contact us via email: firstname.lastname@example.org to telephone us on 01344 774656 or 0845 604 0188